1. INTRODUCTION

Welcome to Personal Vapour Ltd. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

Company Details:

  • Company Name: Personal Vapour Ltd
  • Registered in England and Wales
  • Company Registration Number: 09012556
  • Email: sa***@***************co.uk
  • Phone: 01708 440 253

2. AGE VERIFICATION AND RESTRICTIONS

2.1 Age Requirement

You must be at least 18 years old to purchase products from us. By placing an order, you confirm that you are 18 years of age or older. We reserve the right to request proof of age at any time.

2.2 Age Verification Process

All orders are subject to age verification. We use third-party age verification systems and may request photographic identification. Failure to provide satisfactory proof of age will result in order cancellation and refund.

2.3 Delivery to Minors

Products will not be delivered to anyone under the age of 18. Our delivery partners are instructed to verify the age of the recipient. If the recipient cannot provide proof of age, the delivery will be refused and the products returned.

3. TOBACCO PRODUCTS DIRECTIVE (TPD) COMPLIANCE

3.1 Product Compliance

All products sold by Personal Vapour Ltd comply with the UK Tobacco and Related Products Regulations 2016 (TRPR) and EU Tobacco Products Directive (TPD) as applicable in the UK.

3.2 Product Restrictions

In accordance with TPD regulations:

  • E-liquid containers are limited to a maximum of 10ml for nicotine-containing products
  • Nicotine strength is limited to a maximum of 20mg/ml
  • Refill containers include health warnings and product information as required by law
  • All products have been notified to the MHRA prior to being placed on the market

3.3 Product Safety

All products are child-resistant and tamper-evident as required by law. Products must be kept out of reach of children and pets at all times.

4. ORDERS AND PAYMENT

4.1 Placing an Order

When you place an order through our website, you are making an offer to purchase products. We reserve the right to accept or decline your order at our discretion. Order confirmation does not constitute acceptance; acceptance occurs when we dispatch your order.

4.2 Pricing

All prices are in GBP (£) and include VAT unless otherwise stated. Prices are subject to change without notice. The price applicable to your order is the price shown at the time you complete your order.

4.3 Payment

Payment must be made at the time of ordering. We accept major credit/debit cards and other payment methods as displayed on our website. All payments are processed securely through our payment provider.

4.4 Order Errors

If we discover an error in the pricing or description of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it with a full refund.

5. DELIVERY

5.1 Delivery Areas

We deliver to addresses within the United Kingdom only. We do not deliver to BFPO addresses.

5.2 Delivery Times

Estimated delivery times are provided at checkout and are not guaranteed. We aim to dispatch orders within 1-2 working days. Delivery times depend on the courier service and your location. We are not liable for delays caused by courier services, weather, or circumstances beyond our control.

5.3 Delivery Charges

Delivery charges vary depending on order value and delivery method. All applicable delivery charges will be displayed at checkout before you complete your order.

5.4 Failed Deliveries

If delivery cannot be completed due to incorrect address details, refusal of delivery, or unavailability of recipient, you will be responsible for any additional delivery charges or return shipping costs.

5.5 Risk and Title

Risk in the products passes to you upon delivery. Title to the products passes to you upon receipt of full payment.

6. RETURNS AND REFUNDS

6.1 Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your products, without giving any reason.

6.2 Exceptions to Right to Cancel

Due to health and safety regulations, we cannot accept returns of:

  • Opened or unsealed e-liquid bottles
  • Used or opened vaping devices (for hygiene and safety reasons)
  • Products with broken seals or tampered packaging
  • Clearance or sale items (unless faulty)

6.3 How to Return Products

To cancel an order and return products:

  • Contact us within 14 days of receiving your order
  • Return products in original, unopened packaging within 14 days of notification
  • You are responsible for return postage costs unless the product is faulty
  • We recommend using tracked delivery for returns

6.4 Refunds

Once we receive and inspect your returned products, we will process your refund within 14 days. Refunds will be made to the original payment method. We will refund the product cost and standard delivery charges (if applicable). We are not obligated to refund premium delivery charges unless the product is faulty.

6.5 Faulty Products

If you receive a faulty product, please contact us immediately. We will arrange collection or provide a prepaid returns label. Faulty products will be replaced or refunded at our discretion, and we will cover all associated costs.

7. WARRANTIES AND LIABILITY

7.1 Product Warranties

All products are covered by manufacturer warranties where applicable. Details of warranty periods are available on request. Warranty claims must be made within the warranty period and require proof of purchase.

7.2 Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, consequential, or incidental damages
  • Our total liability is limited to the purchase price of the products
  • We are not liable for misuse, modification, or improper use of products
  • Nothing in these Terms excludes our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation

7.3 Product Use

You acknowledge that vaping products contain nicotine, which is addictive. You should use products responsibly and in accordance with manufacturer instructions. We recommend that you seek medical advice if you are pregnant, breastfeeding, or have any health concerns.

8. INTELLECTUAL PROPERTY

All content on our website, including text, graphics, logos, images, and software, is the property of Personal Vapour Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. DATA PROTECTION AND PRIVACY

9.1 Personal Data

We process your personal data in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. Our Privacy Policy explains how we collect, use, and protect your personal information.

9.2 Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to data portability and to object to processing. To exercise these rights, please contact us using the details provided in Section 1.

9.3 Marketing Communications

We will only send you marketing communications if you have opted in to receive them. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

10. WEBSITE SECURITY AND AVAILABILITY

10.1 Website Availability

We strive to ensure our website is available 24/7, but we cannot guarantee uninterrupted access. We may suspend or restrict access for maintenance, updates, or other reasons beyond our control. We are not liable for any unavailability or downtime.

10.2 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account details.

10.3 Prohibited Activities

You must not:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Use automated systems to access or scrape the website
  • Transmit viruses, malware, or harmful code

11. FORCE MAJEURE

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government actions, pandemic, fire, flood, strikes, or failure of suppliers or carriers.

12. AMENDMENTS TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms. We recommend reviewing these Terms periodically.

13. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

14. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Personal Vapour Ltd regarding your use of our website and purchase of products.

15. WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver will be effective unless made in writing.

16. GOVERNING LAW AND JURISDICTION

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

16.2 Jurisdiction

Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

16.3 Alternative Dispute Resolution

If you are a consumer, you may be entitled to use the European Commission's Online Dispute Resolution platform or contact a certified Alternative Dispute Resolution provider. We are committed to resolving disputes amicably wherever possible.

17. CONTACT INFORMATION

If you have any questions about these Terms or our services, please contact us:

  • Email: [INSERT EMAIL]
  • Phone: [INSERT PHONE]
  • Address: [INSERT ADDRESS]
  • Trading Standards contact: [LOCAL AUTHORITY]

18. HEALTH AND SAFETY WARNINGS

IMPORTANT HEALTH WARNINGS:

  • Nicotine is an addictive substance
  • This product is not suitable for non-smokers
  • This product is not recommended for use by pregnant or breastfeeding women
  • Keep out of reach of children and pets
  • If swallowed, seek medical attention immediately
  • Do not use if you have heart conditions, high blood pressure, or other serious health conditions without medical advice
  • Use products only as directed by the manufacturer
  • Store e-liquids in a cool, dry place away from direct sunlight
  • Dispose of products responsibly in accordance with local regulations

© 2026 Personal Vapour Ltd. All rights reserved.

These Terms and Conditions were last updated in March 2026