In-Store Returns Policy
You may return any product purchased in-store to any Personal Vapour store within 30 days from the date of purchase for a full refund. The following terms and conditions apply:
You must have a valid receipt as proof of purchase.
The product must be unopened and un-used, in original packaging with seals unbroken.
All refunds will be made to the same payment method used to purchase the products. Any loyalty points accrued through purchase will thereafter be deducted.
In addition to our Goodwill Returns Policy above, we accept returns in accordance with your statutory rights governed by the Consumer Rights Act 2015. The information outlined below does not affect your statutory rights:
Proof of purchase is required to process any returns. Proof of purchase is classed as a Personal Vapour receipt. If a loyalty card was used during purchase of your products, staff may be able to look up your loyalty card account to verify proof of purchase. Please note that Photo ID will be required for staff to carry out the latter process. We will only accept bank statements as proof of purchase on returns of faulty products.
We reserve the right to inspect the product in store, however if this is not possible, we may send the product away for further inspection and testing. Where we do so, we will confirm to you within 10 working days whether we agree that you are entitled to return the product.
Online Returns Policy
Alongside our current warranties and product guarantees, you have the right to cancel any purchase made online within 14 days of receiving your goods. You must return your item within 14 days of notifying us of your intention to return your item, and you will receive a refund within 14 days of our returns team receiving the goods back. Unfortunately, we do not cover the cost of shipping in these circumstances.
Please note that any items which have been opened and used may not be eligible for a full refund, a partial refund may be offered to you. The value of the refund is dependent on the condition of the device.
Consumable items such as liquids, coils, and some “disposable” clearomisers cannot be returned if opened due to hygiene reasons. For further information see the product guarantees and warranties.
All refunds will be made to the same payment method used to purchase the product. Any loyalty points accrued through the sale will be deducted.